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Share Your Product Details
Provide the brand, model, purchase details and a clear description of the issue you are experiencing.
Service & After-Sales Support
Support Beyond the Sale
From product assistance to after-sales service, Afsar Traders is committed to supporting customers beyond product delivery with dependable technical and service coordination.
Own Service Centre • After-Sales Assistance • Service Network
Technical Support • Service • After-Sales
Our Service Commitment
Reliable Support for Your Industrial Equipment
Industrial tools and equipment need dependable support after purchase. Our service approach is focused on practical assistance, technical coordination and responsive communication when customers need help.
Product Support
Support for products, tools and equipment supplied through Afsar Traders.
Service Centre
Dedicated service support through our own service centre in Chattogram.
After-Sales Assistance
Continued support after purchase through Afsar Traders and its service network.
How We Can Help
Support for Common Service Requirements
Industrial tools and equipment need dependable support after purchase. Our service approach is focused on practical assistance, technical coordination and responsive communication when customers need help.
Technical Assistance
Product usage, basic technical queries and service-related guidance for supported products and equipment.
Product Inspection / Assessment
Issue review and initial assessment for supported products before the appropriate next step is determined.
Repair & Service Coordination
Service handling or coordination based on product condition, support availability and the applicable service process.
After-Sales Follow-Up
Continued communication after a service request or product support case when further coordination is required.
Service Process
A Simple Way to Request Support
Share the necessary product information with our team so your request can be reviewed and directed through the appropriate support process.
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Initial Review
Our team reviews the information provided and determines the appropriate next step for your service request.
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Service / Technical Coordination
The product is inspected, serviced or directed through the appropriate support process where applicable.
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Follow-Up & Handover
Our team communicates the service status, applicable next steps and product handover information where required.
Providing the correct product model, issue details and relevant photos or documents can help our team review your request more efficiently.
Industrial Supply
Supporting factory and project requirements
Service Facilities
Local Service Support You Can Reach
Afsar Traders supports customers through its own service centre in Chattogram along with an authorized service network across Bangladesh.
Own Service Centre
Chattogram-based technical support facility for service-related assistance.
Service Network
Support coordination through authorized service centres where applicable.
Customer Assistance
Direct communication for product service and after-sales support enquiries.
Before You Contact Us
Help Us Understand Your Service Requirement
Sharing clear product and issue information helps our team understand your service request and review the appropriate next step more efficiently.
Providing the exact brand, model and a clear description of the issue can help reduce unnecessary back-and-forth communication.
Service & Support
Information to Prepare
Include as much relevant information as possible when submitting your service request.
Product / Brand / Model
Purchase Reference or Invoice
Clear Issue Description
Product Photos or Short Video
Contact Name & Phone Number
Current Location
Previous Service History
Supporting Document / Specification